Customer Portal Registration
Registering a New Account — ISL Customer Portal
What is this screen for?
This registration screen lets new users set up an account to access the ISL Customer Portal. Once registered, users can view service details, make payments, view license keys, purchase software, and more (depending on permissions).
What you’ll need before registering
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A valid email address — this will become your username and will be used for verification.
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Account number or customer reference — usually provided on your invoice or welcome letter.
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Basic contact information — name, address, phone number.
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A strong password — see the password requirements below.
Step-by-Step: How to Register
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Open the registration page
Go to ISL Customer Portal → Register. -
Provide personal/contact information
Username
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First and Last Name
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Email Address (used to log in)
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Physical Address
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Phone Number (if required)
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Create a password
Make sure it meets all listed requirements (see below). -
Submit registration
Hit Register to complete the process. -
Verify your email
A verification link will be sent to the email you provided. Click on that link to activate your account.
Password requirements
To help protect your account, your password must:
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Be at least 8 characters long (or whatever your system’s requirement is)
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Include a mix of uppercase and lowercase letters
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Contain numbers
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Include at least one special character (e.g., !, @, #, $)
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Avoid using easily guessed words or sequences (like “password”, “1234”, or your name)
Common issues & troubleshooting
| Problem | What to check / How to fix |
|---|---|
| Email not arriving for verification | • Check spam/junk folder • Confirm the email you entered is correct • If you don’t receive in 10 minutes, try resending or contact support. |
| “Account number not recognized” error | • Make sure you’ve entered the exact account/reference you were given (check for typos) • Use any special characters or spaces if required • If still no luck, contact customer service to confirm your account info. |
| Password not accepted | • Check you’ve met all requirements (length, character types) • Avoid spaces unless allowed • Try toggling “show password” to verify input. |
| Registration page won’t load or shows errors | • Try refreshing the page • Use a different browser or clear your cache • Ensure your internet connection is stable • If system-wide issue, support may already be aware and working on it. |
FAQ
Do I need to register if I already have an account?
No — if you already have login credentials for the portal, use the Sign In / Login option instead of registering again. Multiple registrations for the same account may cause confusion or access issues.
Can I change my email or password later?
Yes. Once you are logged in, go to Account Settings (or Profile) to update your email, password, or other contact details.
Is my personal info secure?
Yes. ISLInc uses industry-standard encryption and security measures to protect your data. Make sure to choose a password you haven’t used elsewhere and keep it confidential.